How can we help?
Real humans. Real answers. Average response time of 4 hours during business days — and we answer weekends too.
Email Us
For any question or order issue. We reply within 4 hours.
support@primo-goods.comCall Us
Mon–Fri, 9am–5pm EST. Real person, no phone tree.
+1 (888) 798-8029Track Order
Check your shipment status anytime with your order number.
Track Your Order →Tap to chat with us on WhatsApp. Fastest way to reach a real person.
+1 (418) 476-6524 →We’ve rebranded
Airguard is now Sentivo Detector™ — same product, same team, just a name that’s fully our own. You may still see the Airguard name on some of our packaging during the transition. Please note that some other sellers also use the “Airguard” name — that isn’t us. The genuine product comes only from Primo Goods / Sentivo Detector™. If you’re ever unsure or need help, reach out anytime — we’re happy to sort it out.
Send us a message.
Fill out the form below and we'll get back to you within 4 hours during business hours — usually faster.
Reach us directly.
We don't outsource support. Every email lands in front of a real person on our team.
Looking for a quick answer?
Our Help Center has detailed answers to the most common questions about orders, setup, returns, and warranty claims.
Visit Help Center →Every customer. Every time.
100-night trial.
Not satisfied? Send it back within 100 days. We cover return shipping. No questions asked.
Lifetime warranty.
If it breaks, we replace it. No receipts after year one. Just real support.
Real support.
Questions answered by our team — not a chatbot. 4-hour average response. Weekends too.