Terms of service

Overview

This website is operated by Primo Goods. Throughout these Terms of Service (the "Terms"), "we", "us", and "our" refer to Primo Goods. By visiting our site or purchasing something from us, you (the "you" or "Customer") engage in our "Service" and agree to be bound by these Terms, including any additional terms and policies referenced or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors.

Please read these Terms carefully before accessing our website. If you do not agree to all the terms and conditions, you may not access the site or use the Service.

Last updated: 1 January 2026

Section 1 — Online store terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you've given us your consent to allow any of your dependents to use our site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws). A breach of any of these Terms will result in an immediate termination of your access to our Services.

Section 2 — General conditions

We reserve the right to refuse service to anyone, for any reason, at any time. Your content (excluding payment information) may be transferred unencrypted across networks; payment information is always encrypted in transit. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Section 3 — Accuracy, completeness, and timeliness of information

We aren't responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material is at your own risk. We may update content on this site at any time without notice.

Section 4 — Modifications to the Service and prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice at any time. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products and services

Certain products may be available exclusively online. These products may have limited quantities and are subject to return only according to our Refund Policy. We've made every effort to display the colors, images, and descriptions of our products as accurately as possible — we cannot guarantee that your monitor's display of any color will be precisely accurate.

We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time.

Section 6 — Accuracy of billing and account information

We reserve the right to refuse any order. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or per order. If we change or cancel your order, we'll attempt to notify you using the email or billing address you provided at the time of order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Section 7 — Optional tools

We may provide access to third-party tools that we neither monitor nor control. You acknowledge that we provide access to such tools "as is" and "as available" without any warranties or recommendations. Any use of optional third-party tools is entirely at your own risk.

Section 8 — Third-party links

Certain content, products, and services from our site may include materials from third parties. Third-party links may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating, and we do not warrant, the offerings of any third parties.

Section 9 — User comments, feedback, and other submissions

If you send us creative ideas, suggestions, or feedback (whether or not we requested them), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium. We are under no obligation to maintain any submission in confidence, pay compensation for any submission, or respond to any submission.

Section 10 — Personal information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, inaccuracies, and omissions

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice.

Section 12 — Prohibited uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, federal, provincial, or state regulations or laws; (d) to infringe upon our intellectual property rights or those of others; (e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service.

Section 13 — Disclaimer of warranties; limitation of liability

We do not guarantee that your use of our Service will be uninterrupted, timely, secure, or error-free. The Service and all products and services delivered through the Service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind.

The AirGuard is intended as a supplemental air-quality monitor and is not a replacement for a UL-listed residential CO alarm required by your local fire and building codes. You agree that you will install and maintain a code-compliant primary alarm in addition to the AirGuard.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless Primo Goods and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand — including reasonable attorneys' fees — made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms — such determination shall not affect the validity and enforceability of the remaining provisions.

Section 16 — Termination

The obligations and liabilities of the parties incurred prior to the termination date will survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate by notifying us that you no longer wish to use our Services, or by ceasing to use our site.

Section 17 — Entire agreement

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us, and supersede any prior agreements or communications.

Section 18 — Limitation of liability

To the maximum extent permitted by law, in no event will Primo Goods or its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues — whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses — resulting from (a) your access to or use of (or inability to access or use) the Service; (b) any conduct or content of any third party on the Service; or (c) unauthorised access, use, or alteration of your transmissions or content.

Our total liability to you for all claims arising out of or relating to the Service or these Terms is limited to the amount you paid Primo Goods in the 12 months preceding the event giving rise to the claim, or US$100, whichever is greater.

Section 19 — Force majeure

We will not be liable for any delay or failure to perform our obligations under these Terms when such delay or failure results from causes beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network or carrier outages, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Section 20 — Informal dispute resolution

Before filing a claim against Primo Goods, you agree to try to resolve the dispute informally. To do this, send us a written notice describing the dispute, your contact information, and the specific relief you're seeking, by email to support@primo-goods.com with the subject line "Dispute". We agree to attempt in good faith to resolve the dispute through negotiation for at least 30 days before either of us initiates an arbitration or legal proceeding.

Section 21 — Binding arbitration and class-action waiver

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be resolved by binding arbitration on an individual basis. Arbitration shall be administered by a recognised arbitration service and conducted in accordance with its commercial arbitration rules.

Class-action waiver. You and Primo Goods agree that any dispute will be resolved on an individual basis only — not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class proceeding.

If this class-action waiver is found to be unenforceable, then the entirety of this Section 21 (Binding Arbitration) shall be null and void, but the remaining provisions of these Terms shall remain in effect.

Section 22 — Governing law

These Terms and any separate agreements where we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which Primo Goods is established, without regard to conflict-of-law principles.

Section 23 — Changes to these Terms

You can review the most current version of the Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

Section 24 — Contact

Questions about these Terms? Email support@primo-goods.com.